Move aims to curb hidden charges and improve passenger experience
In a major relief for air travellers, the Ministry of Civil Aviation has directed airlines to ensure that at least 60 per cent of seats on every flight are offered without any seat selection fee.
Crackdown on hidden charges
The move comes amid growing complaints from passengers over additional charges for seat selection, particularly for window, aisle, and extra legroom seats. Currently, only a limited number of seats — typically middle seats at the rear — are available without extra cost.
The government’s directive aims to reduce such hidden costs and make air travel more transparent and passenger-friendly.
DGCA issues passenger-centric norms
Through the Directorate General of Civil Aviation, the ministry has also introduced a series of new passenger-focused guidelines.
Airlines have been asked to ensure that passengers travelling under the same PNR are seated together, preferably in adjacent seats — a long-standing demand from families and group travellers.
Focus on passenger rights
The regulator has also directed airlines to clearly display passenger rights in cases of delays, cancellations, or denied boarding across websites, mobile apps, booking platforms, and airport counters.
Clear policies on baggage and pets
Airlines must now adopt transparent policies regarding the carriage of sports equipment, musical instruments, and pets, addressing frequent complaints about inconsistent rules and high charges.
The DGCA has also asked carriers to communicate policies in regional languages to improve accessibility.
Growing aviation sector
India is now the world’s third-largest domestic aviation market, with airports handling over 5 lakh passengers daily. The ministry said passenger convenience remains a top priority, alongside initiatives like UDAN Cafes for affordable food, Flybrary for free books, and free Wi-Fi services at airports.
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