National Consumer Helpline Archives

CCPA took suo-moto cognizance of numerous complaints and issued notices to six online portals and five travel agencies directing them to immediately refund as per the SC's order

Govt directs travel portals to process refunds related to air tickets...

Team PGurus - November 8, 2023 0

Department of Consumer Affairs meets online travel aggregators on issues affecting consumer interest India’s Consumer Affairs Ministry on Wednesday directed online travel aggregators to process...

CCPA concludes that pricing covers both production and service costs and hence a separate service charge is not needed

Laws

Consumer Protection Authority bars hotels and restaurants from levying service charges

Team PGurus - July 4, 2022 1

The new guidelines against ‘service charge’ Reacting to numerous complaints from consumers, India’s Central Consumer Protection Authority (CCPA) on Monday barred hotels and restaurants from...

The e-commerce food business operators (FBOs) were also directed by the Department to transparently show consumers the breakup of all charges

Laws

Govt directs Swiggy, Zomato to furnish grievance resolution framework, submit plans...

PGurus Newsdesk - June 14, 2022 0

Swiggy and Zomato received over 3500 grievances On Monday, the Department of Consumer Affairs directed the Swiggy and Zomato to furnish, within 15 days, ways...

2,482 grievances were registered by consumers against Ola and 770 grievances were registered against Uber in the month of April

Laws

Consumer protection body issues notice to Ola, Uber over violation of...

PGurus Newsdesk - May 21, 2022 1

Ola, Uber get notices for alleged 3,200 complaints in 1 month The Central Consumer Protection Authority (CCPA) on Friday issued notices to Ola and Uber...