Flipkart asked to pay Rs.42,000 to the customer for not delivering the mobile phone even after receiving the payment
The Bengaluru Urban District Consumer Disputes Redressal Commission has fined e-commerce major Flipkart for not delivering a cellphone to a customer even after receiving full payment in advance.
The customer had made payment of installments without the cellphone being delivered to her and she had also contacted customer care many times, the order stated.
The commission, in its recent judgment, has directed the company to the amount of Rs.12,499 with a yearly interest of 12 percent, as well as an Rs.20,000 fine, and Rs.10,000 for legal expenditure.
Chairperson M Shobha and member Renukadevi Deshpande gave the verdict.
Divyashree J, a resident of Rajajinagar in Bengaluru, had filed a complaint against Flipkart in this regard. She said that she had booked a mobile on January 15, 2022, and it was expected to be delivered the next day. The company had gotten the full payment from the customer but did not deliver the mobile to her.
The order stated that Flipkart has not only shown total negligence regarding service and followed unethical practices.
Even though the court had sent notice, the company did not send its representative to the commission. The order further states that the customer has suffered financial loss and mental trauma as the phone was not delivered on time.
[With Inputs from IANS]
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Good judgement.