
“It took our appetite away”: Ashok Seth finds cockroach at JW Marriott Mumbai
Noted cardiologist Dr Ashok Seth had a Saturday night dinner cut short after spotting a baby cockroach on the table at Romano’s, the Italian specialty restaurant inside JW Marriott, Mumbai. Seth shared the encounter on social media, saying the sight “really took our appetite away,” and that he and his companions ultimately left the restaurant without finishing their meal.
A Direct Tag To The Regulator
Rather than let the complaint end at a social media vent, Seth tagged Tukaram Mundhe, commissioner of the Maharashtra Food and Drug Administration (FDA), in his post, suggesting the matter warranted a closer look from the regulator. The move turned what might have stayed a routine restaurant gripe into something with a bit more institutional weight — a nudge for the FDA to actually check in on hygiene standards at a marquee five-star property.
The Hotel’s Response
The post didn’t go unanswered for long. Marriott Bonvoy Assist, the brand’s customer service handle, responded to Seth directly, apologising for the incident and confirming the matter would be investigated. As is often the case with high-profile complaints at well-known hospitality brands, the episode has stirred a fresh round of online discussion about pest control and kitchen hygiene standards at luxury restaurants — a reminder that even top-tier establishments aren’t immune to the occasional lapse.
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